The maxims from Quality Management apply as much to life
as to operating businesses

(Translation made by Francis Evans of W. Edwards Demmings points for Quality)

The first maxim is:-

A manager’s interest in quality is directly proportional to the loss of profit they are experiencing. In life the translation of this is:- A persons interest in lifestyle change is directly proportional to the amount of pain they are experiencing. In this case pain may be poor health; unhappiness; marriage breakdown; problems with children; addictions; feelings of failure and poor self image; and lack of meaning to life.

The second maxim to remember is:-

Quality doesn’t originate with the workers; it is too easy to march past the defects of the organisation to look for errors in production. The translation for this is:- Do not look for errors in a failed goal, but look for the way you organise yourself to achieve it. It is nobody else’s fault, just the way you chose to behave.

Maxim three:-

Act now for rewards later. Translated, The Law of Cause and Effect (Karma) says, Whatsoever you do now has rewards and consequences now or later, so act towards the rewards.

Maxim four:-

People don’t turn companies around, activities and systems that are functional do. Translation, Outside things don’t change your sense of well-being, changing how you do yourself does.

Maxim five:-

It isn’t finding what is wrong that makes the difference, its what you do about what you find. Translation, If you keep doing what you are doing, you’ll keep getting the same results. This is called the Law of Insanity.

Maxim six:-

Once you reach the age where you are personally comfortable with the world, you stop learning and the mind runs on idle for the rest of your life. Translation, If you know everything about yourself, you’re living in a delusion.

Maxim seven:-

No-one knows the cost of quality if there are no measures. Translation, If you won’t take time to evaluate your life, you won’t know when you’ll loose it.

Maxim eight:-

A quality plan requires constant attention, its not a goal its a endless journey. Translation, To live life to the fullest you need to set the interim destinations, make changes in what you are doing when necessary, and most of all sit back, relax and enjoy the scenery.

Maxim nine:-

You can pay someone no greater complement than to absorb the content and intention of what they have to say. Those that do have a greater knowledge are those who think. Translation, You usually know what you have to change, but prefer to ignore what your system is telling you.

Maxim ten:-

The solution to complicated problems lies in chunking down to the basic causes. Translation, You may want to think that your problems are greater than anyone else’s, but your problems are the same as everyone else’s, poor self-image, arising from poor beliefs leading to poor behaviour leading to bad experiences.

Maxim eleven:-

Find out what the variables are in the system before setting unrealistic goals. (You can never control everything in any system). Translation, Reward yourself for what you do achieve, and don’t chastise yourself for what is impossible to achieve.

Maxim twelve:-

Managers (and you are your own manager) are not judges of workmanship, but leaders of improved systems. Translation, Whenever you judge yourself for poor performance it will lead to further negative behaviour. If you don’t think you can improve, you’re right.

Maxim thirteen:-

Any education or self-improvement programme increases self-esteem and potential to contribute towards further success. There is no translation needed here.

Maxim fourteen:-

The greatest benefits are achieved when everybody understands and contributes synergistically towards the same outcome. Translation, When we can integrate all the different personalities we operate out of, then we’ll easily achieve what we agree on.


This workshop will show you how to determine which of the Seven Tools of Quality to use, and how to set the criteria and methods of measuring the variations you have in life.

This shows:-

  • How you deny the obvious.
  • How you rationalise not taking action.
  • How you sabotage you best attempts.
  • How you set unachievable outcomes.
  • How you set goals with the wrong outcome in mind.
  • How your intention is misaligned with your goal.
  • And many more self-limiting beliefs and activities.

The Seven Tools of Quality

Its an interesting fact that unless you measure something you can’t change it. Many people try to do this, but what seems changed today, may be the same tomorrow. Using the seven tools of quality determines what to change, how much it changed and how you are progressing towards your ultimate goal.

The seven tools are :

  • Check Sheets
  • Flow Chart Analysis
  • Ishikawa Fishbone Diagrams
  • Pareto Charts
  • Histogram Graphs
  • Running Charts
  • Range Control Charts
  • Scattergram Diagrams